Refund policy
We want you to be fully satisfied with your purchase. Please review our return, refund, and withdrawal policy below.
Returns
We offer a 30-day return period from the date you receive your order.
We do not accept returns for orders shipped outside the European Union.
To start a return, please contact us at info@atashatelier.com. Once your return request is approved, you will receive instructions on where and how to send your package.
Items must meet the same conditions listed above. We do not accept returns for:
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Sale items
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Gift cards
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exchanges
The fastest way to exchange an item is to return the original product and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method within 14 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 20 business days have passed since your refund was approved, please contact us at info@atashatelier.com.
